Cancellation and Refund Policy

We want you to feel confident when you book with Global Sprachhaus. This policy explains when you can cancel and how refunds work.

1. ₹99 Demo

• If we cancel a demo for any reason, you get a full refund of ₹99, or you can move to the next weekend's demo if you prefer.
• If you cannot attend, message us on WhatsApp before the first class and we will move you to the next weekend's demo at no extra cost.
• Cancellation by you: you can cancel and get a full refund if you tell us before the first demo class starts. After the first class has started, the demo fee is not refundable.

2. Level courses (such as A1)

• Before the batch starts: you can cancel and get a full refund of the amount paid.
• After the batch starts: you can request a refund within the first 7 days of the batch. We will refund the amount paid after deducting the fee for classes already held.
• After 7 days from the batch start: fees paid are not refundable. You may instead ask to move to a later batch, once, subject to seat availability.
• If we cancel a batch and cannot offer you a suitable alternative, you get a full refund of the amount paid.
• Instalments that are not yet due will not be charged after a cancellation is accepted.

3. How to request a cancellation or refund

Email info@globalsprachhaus.com or WhatsApp +91 93156 11639 with your name, phone number, the class or course you booked, and your payment ID.

4. Refund timeline

Once a refund is approved, we process it within 5 to 7 working days to the original payment method (UPI, card, net banking or wallet) through Razorpay. Depending on your bank, it may take a few more days for the amount to show in your account.

5. Failed or duplicate payments

If money was deducted but your booking was not confirmed, or you were charged twice, contact us with the transaction details. The extra or failed amount will be refunded in full within 5 to 7 working days, or automatically reversed by your bank.