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Policies

Privacy Policy

Last updated: 31 October 2026

This Privacy Policy explains how Global Sprachhaus ("we", "us", "our") collects, uses and protects your personal information when you visit our website, book a class or buy a course. By using our website or services, you agree to this policy.

1. Information we collect

  • Details you give us: your name, email address, phone or WhatsApp number, city, and your German learning goals when you book a demo, enquire or enrol.
  • Payment details: payments are processed by Razorpay. We do not see or store your full card number, UPI PIN, CVV or net banking password. We only receive confirmation of the payment, the amount and a transaction ID.
  • Class information: attendance, progress and, where classes are recorded, your participation in the recording.
  • Technical data: IP address, browser and device type, pages visited and ad source (such as UTM tags), collected through cookies and analytics tools.

2. How we use your information

  • To confirm bookings, process payments and send receipts.
  • To send your Zoom class link, class reminders, study material and course updates by WhatsApp, SMS or email.
  • To help you choose the right level and batch, and to answer your questions.
  • To improve our classes, website and advertising.
  • To send offers about our courses. You can opt out at any time by replying STOP on WhatsApp or using the unsubscribe link in our emails.
  • To meet legal, tax and accounting requirements.

3. Sharing your information

We do not sell or rent your personal information. We share it only with service providers who help us run our business, and only as much as they need:

  • Razorpay, for payment processing
  • Systeme.io, for our website, order forms and emails
  • Zoom, for live classes
  • WhatsApp, for class links and reminders
  • Analytics and advertising platforms such as Google and Meta

We may also disclose information when required by law, a court order or a government authority.

4. Cookies

Our website uses cookies to remember your preferences, measure visits and understand which ads bring people to us. You can block or delete cookies in your browser settings, though some parts of the website may not work properly without them.

5. Data security and storage

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data. We keep your information only as long as needed for the purposes in this policy or as required by law.

6. Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask us to access, correct or delete your personal information, or withdraw your consent to marketing messages. Email us at info@globalsprachhaus.com and we will respond within a reasonable time.

7. Children

If a student is under 18, a parent or guardian must make the booking and give consent for us to use the student's information.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

9. Grievance officer and contact

For any question or complaint about your personal information, contact our Grievance Officer: